Education:

​

• Kent State University

Master's of Science Degree in User Experience Design with Honors

​​​

• School projects focus on utilizing the user end experience with the methodology concepts approach to deliver research findings, user flows, user personas, journey maps, wireframing & site architecture.

• Create case studies summarization reports, end user reviews and product test reporting.

• Created the mechanical flow for interactive form layout, app mobile design, wireframing, product prototype and tablet designs. Tools used: Sketch, Figma, and Adobe XD to enhance interfaces and wireframing layouts, forms, app mobile design, persona, and case studies presentation

• Project emphasis on ADA/WCAG/W3C to streamlined, transform web accessibility and widget inspection. Focus on evaluating the user experience from the perspective day-to-day assistive technology and disabled user. Section 508 Compliance.

• Created case studies, summarization reports, end user reviews and product test reporting.

• Utilized LucidChart and Miro Whiteboard to create methodology concepts story boards for team collaborative projects

• Cross referenced and did troubleshooting on the capability between OS and Android operating systems to make sure the graphics were uniform between both browsers

• Utilized Premiere/Kaltura: video/record-audio editing in order to capture live videos of the end users for survey's and splice up segments for end-reporting

​​

• The Illinois Institute of Art

Bachelor’s Degree in Fine Arts with Honors

​​

• School projects focused on creating high-end advanced multi-media digital graphics, video-audio, web sites, and communication print designs

• Acquired knowledge of software such as Adobe Creative Suites (Illustrator, Photoshop, InDesign, Premiere), HTML, CSS, Java-scripting, Dreamweaver, Flash, and FTP.

​​

• Robert Morris University

AAS Degree in Web/Graphic Arts with Honors

​​

• School projects focused on building websites interfaces and graphic arts media concentration

• Worked with Adobe Creative Suites (Illustrator, Photoshop) along with Java-Scripting, Visual Basics, TCP/IP, HTML-coding

​

Professional Achievement / Design Awards:

• Received (5) "The Best in Us" awards from US Bank

  • Certified with UserZoom - Democratization User Researcher

  • Member of the Latino Board / Cafecito  - US Bank Chicago Chapter

  • Volunteer FMSC.org

​​

• Received (7) Star Awards with Siemens

  • Leadership design role by creating new concept interface for touch screen devices for the Chicago branch 

  • Problem-solver and excellent customer servicing skills

  • Innovative team player and has a positive attitude to work with

  • Assist with emergency graphic solution as a specialist on-site for the Michigan branch.

  • Project willingness efforts for going above all measures of expectation

  • A strong collaborative team player

  • Cross-over designer to design energy-automation interface dashboards with national divisions

​​

• ​​Member of the HonorsSociety.org

​​

• Illumina Platinum Winner, “The Artist’s Call for Justice" in Graphic Design. Photo manipulation, a black & white silhouette design concept. The artwork is housed at the museum,"The Justice Project" headquarters in Washington, DC.​

 

Professional References:

​

• Siemens - Recommendation Letter - Eric Flores, Project Manager​

​​​

• Siemens - Recommendation Letter - Parris Ng, Engineering Manager​

​​

• Newmark Knight Frank - Recommendation Letter - Christina Jensen, Marketing & Communication Director

 

Freelance: 

Web designer for: Ryan Brothers Fire Protection

​

Professional Experiences:

​

U.S. Bank Corp. 

May, 2022 - current 

Direct Consumer Home Lending Sales Division

Software knowledge: Figma, Jira, Confluence, Mural, Adobe Creative Suites (XD, Illustrator, Photoshop, Premiere).

​

UX Designer, Asst. VP:

Enhance the digital user experience with an intuitive product designs. Review user's analytics reporting to identified new improvement opportunities, map journey flow, implement innovative designs concept and solution experiences.

​

UX Design Teams: Consumer Shop products for Home Improvement / Personal Lines & Loans

Other Digital Collaborative Teams:
• Credit Card/Smart Rewards
• Home Lending Shop Products

​

• Design high-fidelity human-centered to include accessibility and interaction product prototypes for review 

• Certified research experience with User Zoom 

• Focus on Innovation AI designs

• Translate business line products for all media platforms for usability pages.

​

​Seimens 

Mt. Prospect, IL  |  Dec, 2017 - May, 2022

BAS Automation, Smart Infrastructure | Engineering Division

Software knowledge: AutoCAD, Desigo Internal System, CMS, Lucid Chart, PPT, Adobe Creative Suites (XD, Illustrator, Photoshop).

​

UI/UX Designer, GIS Midwest Region (02/2021 - 05/2022):

Performed quality control according to our graphic standards for the (NOC) National Operations Center and (GOC) Global Operations Center. Utilize the management system for project allocation. Provide dynamic solutions & support for customer’s and building engineer operators.

​

•  Cross-over UI designer to create sales presentation / graphical automation dashboard readings

  • Designed new or re-designed existing application's and control point kiosks menu's

  • Create demo graphics for customer approval for final implementation and design phase execution

  • Collaborate with Project Managers, Customer's, and Sales team to review project scopes, expectation, and graphic budgeting

• Worked abroad internally in development of standards & assign jobs to local designer

• Review graphic interface submissions by utilizing the project management systems for our (6) Midwest zone local and      out-of-state branch offices

• Review customer customization requirement for their graphics standard regardless of job size, on both new and migration projects

• Worked closely with the Sales team to engage pre-book to ensure we have customer buy-in on the graphics standard to be used.

• Partnered with project managers / global operation team members to gain graphic approvals

• Worked with the international team to review daily submissions for production scheduling and sample approvals

• Work closely with NOC supervisors to assigned internal designers for government / quick turn-around projects

• Generated weekly PM's / upper management production reporting

• Maximized global team standards while containing costs to build graphics

​

User Interface Designer I (12/2017 - 02/2021): 

Designed visually appealing interface graphics by allocating platform systems and provide dynamic solutions for customer’s and building engineer operators.

​

• Designed unique mechanical interfaces for: HVAC, fire alarms, security system, and front-end digital panels.

  • Create customer sales presentations and energy automation dashboards as a cross-over designer

  • Create the navigational and mechanical design flow for internal systems

  • Designed customized kiosk menus for touch screen control points for varies devices based off customer requirements

  • Create high-end graphics for products, custom libraries, and landing pages

  • Create presentation materials and guidelines for graphics for the sales team and Project Managers

  • Implement AutoCAD drawings for commercial floor plans and HVAC devices for: schools, manufacturers, hospitals,    military bases, and O’Hare airport terminals.

• Provided technical graphic support to field operators, visit job sites and remote access to the client-server to validate graphics.

• Performed call-to-actions command functionality, alarm scheduling, live trend reporting, and troubleshooting of back-end systems.

• Collaborated with the Midwest zone offices and the international design team.

• Worked closely with the sales team, stakeholders, and PMs to review project scope, migration quotes, submit change orders and create narratives.

• Finalized design development by utilizing the Wrike system to track projects and status reporting within the budgeted engineering labor hours.

 

Newmark Knight Frank - Commercial Real Estate Service Firm 

Chicago, IL  |  June 2017 -  Oct 2017 (contract role)

Software knowledge: internal e-mail campaign system, Adobe Creative Suites (Illustrator, Photoshop, InDesign).

​

Marketing Coordinator/User Interface Designer:

​

• Utilized Illustrator and photoshop to Design e-blast campaigns

• Used InDesign to create pages for custom RFP booklets and to design custom high-end retail brochure's, such as fliers    and booklets, for commercial marketing purposes

• Pulled data from excel and integrated with InDesign in order to populate building layout information by floor

• Collaborated with brokers/vendors on a regular basis

 

PERL Mortgage, Inc.  

Chicago, IL  |  June 2016 - June 2017

Software knowledge: SalesForce, HTML, CMS Platforms, Adobe Creative Suites (Illustrator, Photoshop, InDesign, PDF Pro).

​

Digital Interface Designer:

• Utilized Act-On/JUNGO/PrintSF/Exact Target CRMs within Salesforce to design custom e-invites, set-up email automation, and custom campaigns and reporting. Create segments/trouble-shoot failed submissions.

• Manipulate the addresses within Salesforce in order to forecast time distribution

• Imported data from CMS platform into Excel spreadsheets within Salesforce

• Used InDesign to create fliers and sales booklets

• Utilized illustrator to design weekly blog post: HeyMortgageFans.com

• Designed social media graphics for daily post/article/research

• Distribute weekly survey reports

• Maintain corporate website's / manage multiple database's and realtor profiles custom landing pages

• Used PDF Pro to create customized fillable forms for realtors

• Enhanced marketing promo print materials

• Order promo event items

• Follow printed materials that are compliance & license regulation

 

24/7 Real Estate / Hartland Insurance

Woodridge, IL | January 2015 to June 2016

Software knowledge: Adobe Creative Suites (Illustrator, Photoshop, InDesign, PDF Pro).

​

Senior Lead Interface Designer: 

• Create artwork for product lines and conference materials utilizing InDesign, illustrator and photoshop

• Used illustrator to design weekly ads for TV commercial

• Standardize consultant booklets

• Negotiate with outside vendors

• Consultant for regional offices sales team

• Used PDF Pro to create customized fillable forms for realtors

 

New Life Covenant

Chicago, IL | August 2009 to January 2015

Software knowledge: HTML, Adobe Creative Suites (Illustrator, Photoshop, InDesign, Premiere, PDF Pro).

​

Senior Interface Designer:

• Design custom brand prints for local campuses such as invitation & pamphlets / monthly bus stop posters / bench ad’s      / storefront window decals / vehicle decals / custom apparels, and booklet conference materials

• Created monthly theme newsletter

• Created video graphics and custom large-scale hanging banners & property signage

• Maintained multiple campus website's

• Managed staff/interns

• Negotiate order prints with vendors

• Recruited volunteers & set-up promo events​